Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Android-usa.com / Androidcollection.com offers 30-day, money back guarantee, return policy on all new merchandise.
All scratch and dent sales are final. No returns or exchanges are available. To return merchandise, please follow the steps below:
If you are not completely satisfied with the merchandise, please send your request of return / exchange to our customer care to obtain the return authorization number (RA#).
Please write the RA# clearly on the Original Packing Slip and also outside of the package.
All returned watches must be in brand-new condition with the original packaging.
Enclose the Original Packing Slip. Please save yourself a copy for future reference.
Pack the return item securely. Use of an insured, traceable carrier is recommended. We cannot be held accountable for lost merchandise.
We cannot refund your original shipping charges. The returned merchandise will be credited to your credit card.
Please send your returns to:
OKO International Co.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|